Privacy Policy

Particular Labs ("we," "us," or "our") operates HausCompass, a property management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using HausCompass, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using HausCompass:

• Account Information: Name, email address, password, and profile details
• Property Information: Property addresses, types, characteristics, and metadata
• Maintenance Records: Descriptions, dates, categories, costs, and notes about property maintenance
• Documents and Files: Photos, receipts, warranties, manuals, and other property-related documents
• Organization Data: Information about organizations you create or join, including team structures and member roles
• Transaction Data: Details about property transfers, real estate transactions, and collaborative workflows

1.2 Automatically Collected Information

When you access HausCompass, we automatically collect certain information:

• Usage Data: Pages viewed, features used, actions taken, and time spent on the platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and diagnostic information
• Cookies and Tracking: Session identifiers, preferences, and analytics data (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Enable property management, record tracking, transfers, and collaboration features
• Account Management: Create and maintain your account, authenticate users, and manage permissions
• Communications: Send service notifications, security alerts, transfer invitations, and platform updates
• Improve the Platform: Analyze usage patterns, fix bugs, develop new features, and enhance user experience
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, and protect our rights
• Analytics: Generate aggregated, anonymized statistics about platform usage

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Your Consent

When you explicitly share property information with other users, organizations, or through shared links, we disclose that information as you direct.

3.2 Within Organizations

If you join or create an organization (builder, brokerage, vendor), your information may be visible to other members according to their role and permissions.

3.3 Service Providers

We engage trusted third-party service providers to help us operate HausCompass, such as cloud hosting, analytics, and email delivery. These providers are bound by confidentiality agreements and may only use your information to provide services to us.

3.4 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or government request, or to protect the safety, rights, or property of Particular Labs, our users, or the public.

3.5 Business Transfers

If Particular Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt with salt
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Automated backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies and Tracking Technologies

HausCompass uses cookies and similar technologies to:

• Essential Cookies: Required for authentication, session management, and core functionality
• Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect the functionality of HausCompass. For more information about cookies, visit www.allaboutcookies.org.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, regulatory, or security purposes. Property data transferred to another user during ownership transfers remains with the new owner.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request export of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Objection: Object to processing of your information for certain purposes

To exercise these rights, please contact us at privacy@particularlabs.com. We will respond to your request within 30 days.

8. Children's Privacy

HausCompass is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from your jurisdiction. By using HausCompass, you consent to the transfer of your information to our facilities and service providers globally. We take steps to ensure your information receives adequate protection wherever it is processed.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page and notify you via email or through the Service. We encourage you to review this Privacy Policy periodically. Your continued use of HausCompass after changes are posted constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: